Camp Copy

Brand Personality, Copywriting & Customer Service

Hi, I'm Kathy. I'm a copywriter at Smart Design in New York City. Camp Copy is taking a nap right now, but thanks for visiting!

If you only have a few minutes, here are shortcuts to some great interviews with the copywriters at Whole Foods, Method and MailChimp.

  • February 8, 2012 4:38 pm

    Why more and more products today have names

    A great article on the Named product, from J Crew clothes to Warby Parker eyeglasses.

    “Anyone who’s met Minnie will tell you she is not simply a pair of pants. One Google search for “Minnie Pants” reveals pages of devout worshipers who “must have” her. Minnie’s maker, J.Crew, touts her magic qualities: “If you buy one pant this season, make it Minnie,” says her online description. “She’s chic and slim fitting…with a vintage-inspired cropped leg we love.”

    Although Minnie fits surprisingly well, her tailoring isn’t what makes her special. It’s her name. A dream pant’s moniker is easier to remember than a skew number, but J.Crew’s reasoning for bequeathing its “magic pant” with a prenom is not driven by mnemonics. A proper name suggests qualities beyond cloth. Minnie represents a social shift in our concept of personal relationships.”

  • February 6, 2012 12:43 pm

    Steve Madden: Shoes for the Jessica Simpson generation

    If you care about connecting with your target market, you have to speak their language. But what if people in your target market talk gibberish? What if they’re incomprehensible?

    Dammit, you do what Steve Madden is doing. You talk gibberish too and you become the shoe brand for illiterates.

    For instance, look at the shoes below. How do you pronounce these names? 

    Shoe 1

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    Shoe 2

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    If you said “Noisy” and “Whimsical,” then congratulations. You can call yourself a member of the Jessica Simpson generation.

  • January 24, 2012 2:42 pm

    The boilerplate is maybe the hardest thing you’ll ever have to write

    Today I went to ge.com and saw the company no longer stands for “imagination at work.” It stands for “doing” and being “the best” when it comes to “things that matter.”

    I love when companies evolve — especially big ones like GE and IBM — but this new GE boilerplate is weird because it’s just so vague.

    This is the full version:

    GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.

    So here’s my biggest problem with this boilerplate:

    It doesn’t make me want to cheer for GE at all. And I could very well be the only non-GE employee who will openly say “I love GE.”

    (Full disclosure: I worked on a lot of projects for ge.com back in the day. I’m a big fan of the company and their values.)

    So let’s break this down:

    First line:

    GE works on things that matter. 

    That first sentence is meaningless. Every company that exists, that has customers, that makes money believes the work they do matters to someone. This line doesn’t say anything at all. What a weak start.

    Next line:

    The best people and the best technologies taking on the toughest challenges.

    It’s a cliche, but people who are the best don’t say they are the best. And that’s not GE’s style anyway.

    GE is about heads-down, humble confidence, striving for progress and taking on things that no other company can. I don’t think I’ve ever seen the word “best” used like that in any other GE materials — let alone twice in one sentence.

    Next line:

    Finding solutions in energy, health and home, transportation and finance. 

    Oof. “Solutions” is just terrible. And I don’t like how it says, “health and home.” Like there was no other place to include “home,” but it had to be in there somewhere because of the lightbulbs and appliances businesses. 

    Next line:

    Building, powering, moving and curing the world.

    Check it out, a string of verbs. But what’s GE building, powering, moving and curing? What’s the impact of all this action? Some crescendo here, please.

    What about, “We’re building new technologies, powering cities and entire industries, as we move billions of people towards better health and progress.”

    Something like that? I don’t know. It feels like short sentences are the trend these days. Short sentences that don’t say much at all.

    (Side note: a great blog post by Ben Casnocha about short. Bursts. Of advice.)

    Another small thing: GE is not in business to cure people, let alone the world. How did the word “cure” make it in there? That’s getting carried away.

    Last lines:

    Not just imagining. Doing. GE works.

    Groan. That was written for the TV spot voiceover, I’m guessing. As if GE is the new Nike. Sigh.

  • January 14, 2012 12:58 pm

    I’ve been AWOL, and I’m sorry

    So I haven’t posted anything original or substantial to this blog in a while now, and I’m not sure if I’ll get back to it in the near future.

    Here are a couple of lame reasons why: 

    - A post always takes me much longer than I thought it would take. Sometimes it’s two hours of sitting at my keyboard tweaking this word and that before I press “create post.” It’s hard work sittin’ here, usin’ my brains, sippin’ tea and tappin’ my fingers.

    - My favorite part of this blog has always been connecting with copywriters at some of my favorite companies. After Method and MailChimp, I had a bit of trouble thinking of others companies to approach, and I’d prefer to leave the interview series on a personal high note, which I feel the Whole Foods interview was.

    Okay fine. Now here’s the real reason why I’m putting Camp Copy on hiatus:

    I’m working on a side project and I want it to work out.

    It’s something I’ve been planning for a while (two years!) and 2012 is the year I’m going to make it happen. I’ve put together a business plan and now I’ve written this post, so I have to do it. No chicken-ing out. No napping. No fear. 

    I’d love to share news and progress with you soon. Hopefully I’ll have something exciting to talk about in early Feb :)

    - Kathy

  • December 13, 2011 6:22 pm

    Louis CK on web design

    springbox:

    Last Saturday, the comedian Louis CK released his latest comedy special, Live At The Beacon Theater for $5 exclusively through his website. On Reddit, he discussed how much he’s learned from being involved with the site’s design (done by Version Industries):

    “From the moment it went online…I saw the result of every decision I made.”

    We were particularly interested in what he had to say about email opt-ins: C.K. decided to ask people for their email addresses, but only under an opt-in policy.

    “The opt-out button says, ‘Leave me alone forever, you fat idiot,’ ” he says. “And the opt-out button is chosen as a default. … So little things like that have made a big difference to people who have bought the thing.

    The “little” decisions can make a big difference to your customers.